Summer 2020 - Vol. 11 | Issue 2
The team at Grande Shores hopes this newsletter finds you safe and enjoying your summer as much as possible. In this newsletter, you'll find updates on the resort's commitment to cleanliness and safety, our newest team member, and an exciting photo contest.
We want our guests to feel safe while staying at Grande Shores, and our entire staff is doing their part to help.
On a daily basis, our Housekeeping staff thoroughly cleans and fogs all common areas of the resort with CDC recommended cleaners and sanitizers. The Food & Beverage team at Shoreline Cafe sanitizes the restaurant after breakfast and dinner each day. Hand sanitizer dispensers have been installed in all elevator lobbies and common areas of the resort. Disinfectant is available at the pool areas for guests to use on the pool chairs.
While on property, you will notice our staff trying to set an example by wearing face masks. We want our team to feel safe at work every day, so we have also implemented temperature checks for all staff members prior to the beginning of each shift.
We take pride in treating our guests like family, so it is important to us to ensure our entire staff does their part to keep everyone safe. We appreciate our guests who have done their part when visiting us by wearing their masks in the common areas and maintaining social distancing. Together, we can make a difference and work together to stay as safe as possible. Thank you all!
Grande Shores has made the Greater Grand Strand Promise to show our commitment to following the recommendations of the public health authorities to slow the spread of COVID-19.
The goal of the Greater Grand Strand Promise is to keep our local residents and visitors safe. Grande Shores is dedicated to following CDC and SCDHEC guidelines for businesses and employers. We pledge to provide safe working conditions that protect both employees and our guests, wear protective equipment when appropriate, promote regular hand washing, clean high touch areas frequently, and promote social distancing at all times.
Grande Shores has welcomed Neriza Torrijos to the team as our new Front Desk Manager.
Neriza was born and raised in Vigan City, Philippines, and migrated to the United States when she was 18 years old. She lived in Manchester, New Hampshire, and received her bachelor's degree in Hospitality Management from Southern New Hampshire University before relocating to the Myrtle Beach area.
Neriza started her hospitality career with Marriott and Hilton, before having the opportunity to start a cleaning business. She was successful as a small business owner, and while she enjoyed being her own boss, it was not very fulfilling to her. She missed being able to meet all different types of people in their walks of life, and chose to return to the hospitality business.
Neriza is happy to have found Grande Shores and is enjoying her time working with our team.
"Neriza has a drive for meeting and making guests happy," said Jenna Hillman, General Manager. "She is customer service minded and will help mentor our team to provide the best service for our guests. We are excited and happy to have her on our team. I look forward to watching Neriza grow our team!"
We are excited to welcome our guests "Back to the Beach" with our newest photo contest!
We invite you to share your recent photos from one of your favorite beach adventures. Entries will be accepted through September 23, 2020.
One Grand Prize winner will receive a $300 resort credit off their next stay of 3+ nights and two runners up will receive a certificate for 40% off their next stay.
Ready to enter? Click here to submit your photo!
During this time of uncertainty, it is understandable that many of our guests have questions about what is going on at the resort and the Myrtle Beach area. Here are the most frequently asked questions from the past few months:
Is the beach open? Yes! The beaches all along the Grand Strand are open for visitors.
Are Grande Shores' amenities open? Yes! In fact, with our wide offering of amenities, it is possible to check-in and enjoy your vacation while never leaving the resort! Our pools and fitness center are open for your enjoyment. Our on-site dining outlets are all open and provide plenty of options for breakfast, lunch, and dinner.
Can I check-in through an app and avoid the front desk? It isn't possible to check-in without visiting the front desk, however we have several tools available to make your experience quicker and minimize contact at check-in. The day prior to your arrival, you will receive an email with links to our pre-registration and pre-payment portals. These services enable you to pay your room balance online and pre-register to speed up your check-in process. Additionally, we are now accepting contactless payments including Apple Pay and Google Pay at check-in.
Do you offer contacless checkout? We do! To bypass the front desk at checkout, simply text us and let us know you are leaving.
Are local restaurants and attractions open? The majority of restaurants in the area are open and available for dine-in or takeout service. Many attractions are open, including mini-golf, boat tours, and shopping centers including Barefoot Landing, Broadway at the Beach, and Tanger Outlets.
Are face masks required while visiting the area? Face masks are required inside of retail establishments, grocery stores, restaurants, and inside the common areas of Grande Shores including elevators, the front desk area, and Shoreline Cafe. Masks are not required in outdoor locations including the pool areas and beach.
"We enjoyed our stay at Grande Shores immensely. Even in the midst of the COVID-19 crisis we were able to enjoy our time, we felt well protected by the resort. Everything was clean and practices in place to protect the guests. The view was amazing from our balcony which was very spacious and comfortable. We will stay with Grande Shores again." - Deidri F. after a 7 night stay
"Always love the atmosphere at this property. Hotel is in safe neighborhood. Love the grassy sitting area allows me to go to the beach & come back to my lounge chair without having to sit in the sand." - Regina B. after a 5 night stay
"My family absolutely loves Grande Shores. By far my favorite hotel, friendly and professional staff. Quaint location, excellent parking on room level for easy room access ideal for our family. The roof top pool and lazy river is our favorite place to be by far the most amazing view of Myrtle Beach." - Samantha B. after a 2 night stay