Owner Services | Grande Shores Resort
You + Your Investment = Our Top Priority
As your professional rental management company, we manage the day-to-day needs of your vacation rental property!
- Minimizing vacancies & maximizing income
- Marketing & rate strategies for your property
- Coordinating routine & emergency repairs
- Outstanding housekeeping
- Exceptional guest services from check-in to check-out
- Providing monthly income statements & revenue distribution
Feel free to contact us either by phone or email:
866-795-3417 x 4
CLICK HERE TO LOG IN TO THE OWNER PORTAL.
Personnel on Duty 24 Hours a Day
The on-site staff is the first to hear of any problems in or around the homeowner’s unit and will respond within minutes of the call. The on-site staff provides renters, as well as homeowners and their guests, in condominiums on our rental program with daily service. By being on-site, our staff can respond to on-demand service requests promptly as well as accommodate last-minute walk-in business.
Trained Reservations Staff with Call Capture Feature
The reservations staff is trained to select units that best meet the renters’ needs. The staff knows the overall picture of the resort, as well as the location and capacity of each unit. The staff specializes in selling golf, entertainment and custom packages. They are empowered to make reservation changes and work with guests to meet their needs.
Having an on-site group sales manager along with our capability to cater to the largest conference, banquet, and golf groups in the fall, winter and spring translates into more rentals and more rental income for our owners.
The on-site housekeeping staff’s knowledge of the number of people that should be occupying the unit along with offering daily housekeeping service allows us to notify the front desk if there are a larger number of occupants. This allows us to take immediate action to reduce your unit’s wear & tear.
Our on-site maintenance staff is available to provide your condo with routine maintenance and repairs between 7 am and 11 pm daily with no delay, and emergency repairs between 11 pm and 7 am.
The on-site maintenance staff has the training & knowledge of the property, therefore, diagnosing and fixing a problem can be done in the time it takes an outside vendor to even arrive at your condo.
The on-site management team owns and/or maintains a large portion of the common areas of the resort. Their share of the Homeowner Association (HOA) fee is large. The front desk, lobby, water amenities, restaurant, lounge, and lobby are maintained to enhance the total image of the property.
On-site management has a vested interest in the resort since we manage the majority of the units. Our advertising (ads, printings, mailings, etc) focus on that particular resort, versus shared among several, and is usually more effective when it comes to attracting renters.
With ownership and management teams that have been in the hospitality business in the Myrtle Beach area for the last twenty years, we have built superior teams in all areas of service. Our professional staff combines great experience, extensive knowledge in market trends, and the ability to recognize, meet and exceed our guests’ needs and expectations in today’s aggressive and competitive market. Our marketing team and budget are dedicated solely to attracting guests to our resort(s); while our record for quality service and competitive prices keep our guests coming back. All of our resorts have a remarkable repeat guest business!
We are a family-owned and operated business specializing in resort management since 1989. Our operations span across the Grand Strand from Cherry Grove to Myrtle Beach. We have had the pleasure of seeing the Myrtle Beach and Grand Strand areas evolve and have actively participated in its growth over our years at the beach.
Our size and growth rate are a testament to our professional reputation. Over the last twenty-plus years, we have grown from managing 50 units to over 1,650 units today. Each unit may be as small as a hotel room or as large as a three-bedroom condominium. Customer service and satisfaction are key! As we take pride in our business, we have now become one of the leading hospitality service providers in Myrtle Beach with an in-season staff of 1,000 people.
Our first priority is you, the homeowner. Rental management is our full-time job and our most important goal is our owners’ satisfaction. Known for our friendly, personalized, and knowledgeable service, we give our vacation rental owners the peace of mind that our experienced staff is taking the best possible care of their investments. We are fortunate to have had great success and we look forward to including you in our family and sharing this success with you.
Hospitality marketing is constantly evolving to keep up with the needs of today's tech-savvy travelers. Gone are the days when tourists would drive to the beach without accommodations reservations. Today's consumers shop online - relying on email deals, customer reviews, and social media to help make their accommodations choices.
Myrtle Beach Seaside Resorts' Marketing Department utilizes all the newest technology in marketing your property - not only to smartphone-wielding technology enthusiasts but also to the guests who prefer to pick up a print catalog and choose their vacation spot. Our Marketing Department is constantly analyzing the market and consumer data to ensure the message about your rental reaches the widest audience - and the ones most likely to book.
Some of the ways we market your property include:
- Email Marketing
- Social Media (Facebook, Twitter, Google+, YouTube, Pinterest, Yelp, Foursquare)
- Online Review Sites like TripAdvisor
- Online Banner Advertising
- Social Coupon sites like Groupon and TravelZoo
- Cutting-edge websites
- Direct Mail
- Search Engine Optimization (SEO)
- Pay Per Click Advertising (PPC)
- Event Sponsorship
- AAA Tourbook Advertising
- Magazine Advertising
- Co-operative Advertising
- Online Travel Agencies (Travelocity, Expedia, Orbitz, Booking.com and more)
We also use state-of-the-art reservations software that enables us to listen to reservation calls and coach our agents on increasing their bookings. The software is able to identify which marketing campaigns the calls originated from and measure their return on investment. We continuously fine-tune our efforts and track their results to make sure your unit rents for the highest amount at all times throughout the year.
We have a dedicated homeowner services department that is readily available to respond to our homeowners’ requests and concerns and to create results that will be unmatched by anyone else. Our homeowner department coordinates engineering, housekeeping, and reservations requests made by homeowners along with any other special needs and/or requests made by homeowners on our on-site rental program. They also oversee accurate monthly income disbursement, annual financial reporting, and homeowner newsletters.
Upgrades and replacements are critical to the ongoing success of your rentals. They help keep you one step ahead of the competition and make your renters want to come back again and again. We go the extra mile in developing improvement programs for our owners, providing a stylish and affordable replacement and upgrade options. Then we go one step further by offering payment programs to assist owners in financing their improvements.
Our owner testimonials speak to the outstanding service we provide.
Contact a Homeowner Services Team Member:
866-795-3417 x 4