Below you will find a list of the questions most frequently asked by our guests:
What time is check-in?
Check-in starts at 4:00PM.
What can we do if we arrive before check-in time?
If you arrive early and the unit is not ready, the front desk will provide parking passes and pool wristbands so you may enjoy our amenities until your room becomes available.
What time is check-out?
Check-out time is at 11:00AM.
Why aren't the check-in time and check-out time at the same time?
In order to ensure that guests will have well-cleaned and sanitized condominium and hotel units, we require time between the last departure and the next arrival to perform cleaning services.
What forms of payment are accepted at check-in?
We accept Visa, Mastercard, American Express, Discover, and contactless payments made with Apple Pay or Google Pay. If paying cash, a $100 refundable cash deposit or credit card authorization is required at check-in.
Are you pet friendly?
Pets are not permitted. Service animals are welcome.
What are your policies for traveling with a service animal?
If you are traveling with a service animal, please review our Service Animal Policies and complete and return our Service Animal Questionnaire prior to checking in at the resort.
What is the age requirement to check-in?
Guests staying in our condominiums must be 23 years or older unless accompanied by their parent or legal guardian. Guests staying in our hotel and efficiency rooms must be 21 years or older unless accompanied by their parent of legal guardian.
Can someone else pay for the room and do I need to bring their credit card?
We would need a credit card authorization form to be filled out and returned with a copy of the front and back of their driver's license. Please contact our reservations department for assistance.
What is your cancellation policy?
Our cancellation policy varies by rate type and travel season. Please reference your confirmation email for the applicable policy.
Is WiFi available and is there a charge?
Complimentary WiFi is available in your room and throughout the resort.
What is the difference between oceanfront and ocean view?
Oceanfront means that your view of the ocean looks directly onto the water. You will see the ocean directly in front of you. Ocean view means that your view out to the ocean looks north or south up the coastline. You will see the coastline, beach, and the ocean in your view. Some views are from the side or at an angle.
What appliances and serving utensils are in the kitchen?
Condos with fully equipped kitchen include a stove, oven, microwave, dishwasher, refrigerator with freezer, and a regular drip coffee maker. Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, and saucers are provided. Paper products are not provided. Hotel rooms include a small refridgerator and a drip coffee maker.
Are linens and towels provided?
Each guest receives a supply of clean linens and towels in the unit. The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more. Linens and towels include bath towels, wash cloths, hand towels, bath rugs, bed sheets, blankets, pillows, bedspreads, mattress pads, and shower curtains. A dish towel is provided in units with a kitchen.
Does Grande Shores have laundry facilities?
Yes! There are laundry facilities available on the 2nd and 5th floors in the hotel section and on the 9th and 11th floors in the condo section. The 2 and 3 bedroom condos also have washers/dryers inside the unit (1 bedroom condos and hotel rooms don't).
Should I bring an ironing board?
There is no need to bring an ironing board and iron with you to the beach. The unit is either equipped with ironing equipment or you may request the equipment when you make your reservation, check-in, or during your stay.
Do you provide pool towels or beach towels?
The resort provides pool towels at the pool. Pool towels are not to be taken to the beach, and we do not provide beach towels.
Do you provide beach umbrellas or beach chairs?
The resort does not provide beach umbrellas or chairs, however they are available to rent during the summer season. For information and pricing, please contact John's Beach Service at 843-448-6454.
Does the property allow smoking on the premises?
Guests may smoke inside of a designated smoking units only. Smoking is not allowed on the balcony of any unit, including smoking units. There is a $150 fee is smoking is discovered on the balcony of any unit.
Are the pools heated?
Our indoor pool is heated year round. The outdoor pools and lazy rivers are heated from end of Februay until season begins, and mid-fall until November. We don't heat outdoor pools and lazy rivers November through February. The hot tubs on the 7th floor are heated through the year.
Can I cook on my balcony?
No cooking, grilling, or barbecuing is allowed on the balconies at any time. Anyone found violating this safety ruling may be fined by the City of Myrtle Beach as well as the resort.
How can I secure my valuables in my unit while I am a guest at Grande Shores?
You may request a condominium with a safe, subject to availablity. Otherwise, for securing valuables we have safety security boxes available at the front desk for a refundable fee of $50.00 (in case the key isn't returned). Please note that we are not responsible for lost or stolen items while staying at the resort or parking garage. Please make sure that upon vacating your unit you have thoroughly checked for any misplaced items.
Whom do I contact if I lose an item?
Please contact the front desk who will take down your information. We will be happy to send things you have left behind; the shipping will be at your cost.
Do you welcome children at Grande Shores?
Absolutely, children are encouraged. During the summer months we offer a wide variety of activities and adventures around the pool areas and property. We also offer many discounts to the area's attractions that are specifically interesting to children of all ages. Our suites are well suited to children because of their architectural designs, allowing children a wonderful and safe view from the windows, plently of space to roam in the units, and interesting places to play around the property and on the beach.
Does the resort have a shuttle bus to any attractions or to the airport?
While Grande Shores does not offer its own shuttle service, the front desk agents can tell you about various modes of transportation in the area.
How many parking passes will I receive?
Each hotel, efficiency, and 1 bedroom unit will receive 1 parking pass at check-in and each 2 and 3 bedroom unit will receive 2 parking passes at check-in. Additional parking passes are not available.
What is the height of your parking garage?
The garage clearance height is 6 feet 8 inches, with the open overflow lot located behind Grande Shores for oversized vehicles.
Can I park a golf cart in the parking garage?
Golf carts are not permitted in the parking garage.
Is there motorcycle parking, bike parking, or trailer parking available at the resort during Harley Bike Weeks or the Atlantic Beach Bike Festival?
Motorcyles are allowed on the first level of our parking garage. Bike engines must be turned off upon entering and exiting the parking garage and pushed into a parking spot. Please note trailer parking is not available at Grande Shores. Read our full Bike Week Policies.
How close is Grande Shores located to things to do?
Grande Shores is located in a quiet, residental area on the northern end of Myrtle Beach within 20 minutes of most local attractions, shopping and dining. We are within walking distance of several restaurants.
What time does the beach close, and what are other limitations for use of the beach?
The beaches are public and remain open at all hours, any day of the week for your enjoyment. Please click here to view the City of Myrtle Beach's beach laws.
How far is Grande Shores from the airport?
Grande Shores is approximately 10 miles north of the Myrtle Beach International Airport.
Which airlines fly into Myrtle Beach?
Myrtle Beach International Airport (MYR) has eight airline partners to meet your travel needs: Allegiant Air, American Airlines, Delta Airlines, Frontier Airlines, Porter Airlines, Spirit Airlines, Sun Country Airlines, and United Airlines.
Does Grande Shores have an airport shuttle?
We do not provide an airport shuttle. Please see the following website for information about ground transportation to and from the airport: www.flymyrtlebeach.com/transportation
Can we have fireworks on the beach?
It is illegal to light and launch fireworks without a permit on the beach in Myrtle Beach.
Where is the nearest pier?
The Apache Pier is less than 2 miles walking distance.
Should I worry about hurricanes at Grande Shores?
Hurricanes are seldom a problem here, but being prepared is the best policy. Grande Shores has a preparedness plan for hurricane season, officially from June 1 to November 30. Any hurricane is a major event and not to be ignored. Both local residents and guests should pay attention to the weather reports and to authorities' directives. Grande Shores tracks hurricanes closely and provides its guests with as much warning as possible. The likelihood of a hurricane here in Myrtle Beach is minimal, but Grande Shores remains vigilant and ready to implement our plans if need be.